Privacy Policy


This Privacy Policy explains what personal information (as defined below) we collect, why we collect it, and how we treat it. By visiting, accessing, or using TheCoinBros Bitcoin Kiosk’s, you represent and affirm that you are at least 18 years old, have the legal capacity to consent to this Privacy Policy, and to agree to be legally bound by the terms and conditions of this Privacy Policy in their entirety.

You agree and understand that this Privacy Policy is subject to the terms and conditions set forth in our User Agreement/Terms and Conditions; for the avoidance of doubt, this includes the terms and conditions set forth in the “Terms and conditions” page section on our website, which also govern this Privacy Policy. In case of conflict, the Terms and Conditions shall control. You further agree and understand that the defined terms used in this Privacy Policy, if defined in our Terms and Conditions, shall have the meanings set forth in our Terms and Conditions.

Your privacy matters to us so whether you are new to TheCoinBros or a long-time customer, please do take the time to get to know and familiarize yourself with our policies and practices. Feel free to print and keep a copy of this Privacy Policy, but please understand that we reserve the right to change any of our policies and practices at any time. But don’t worry, you can always find the latest version of this Privacy Policy here on this page.

You agree and understand that by visiting, accessing, or using TheCoinBros Bitcoin Kiosks following any change to this Privacy Policy, your visitation, access, or use, as applicable, shall constitute your agreement and consent to the amended Privacy Policy, and you agree to be legally bound by its terms and conditions as amended. You should, therefore, read this Privacy Policy from time to time. If you do not agree to be bound by this Privacy Policy, you should not visit, access or use TheCoinBros.



As used herein, “Personal Information” means any information relating to an identified or identifiable natural person (each, a “Data Subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of that natural person.


Section 326 of the USA PATRIOT ACT requires all financial institutions to obtain, verify, and record Personal Information that identifies each person who uses Bitcoin or cryptocurrency ATMs/Kiosks. This federal requirement applies to all new customers. This Personal Information is used to assist the United States government in the fight against the funding of terrorism and money-laundering activities. What this means for you: when you purchase Bitcoin or any other cryptocurrencies form TheCoinBros,LLC. we ask you for your phone number, name, and other identifying Personal Information.

Personal Information we collect may include the following:
Individual Customer – We attempt to collect, verify, and authenticate the following:

  • Mobile phone number;
  • Full legal name;
  • Dat of birth (“DOB”);
  • Proof of identity (e.g., driver’s license, passport or government-issued ID);
  • Home address (not a mailing address or P.O. Box); and
  • Additional Personal Information or documentation at the discretion of our Compliance Team, including in relation to criminal records or alleged criminal activity (which is special category data as defined in applicable data protection legislation).


The Personal Information we collect and the practices described above are done in an effort to provide you with the best experience possible, protect you from risks related to improper use and fraud, and help us maintain and improve TheCoinBros,LLC.

We may share Personal Information with third-party service providers of the United States who help us operate our platform and systems, and detect fraud and security threats throughout the normal course of our business. Such third-party service providers are subject to strict confidentiality obligations. In addition, we may be compelled to share Personal Information with law enforcement, government officials, and regulators.

For example, we may use your Personal Information to:

  • Provide you with our services, including customer support for TheCoinBros;
  • Optimize and enhance our services for all customers or for you specifically;
  • Conduct anti-fraud and identity verification and authentication checks (you authorize us to share your Personal Information with our third-party service providers, who may also conduct their own searches of publicly available Personal Information about you);
  • Monitor the usage of our services, and conduct automated and manual security checks of our services; and
  • Create aggregated and anonymized reporting data about our services.
    If we decide to modify the purpose for which your Personal Information is collected and used, we will amend this Privacy Policy.

If we propose to sell or buy any business or assets, we may disclose your Personal Information in an anonymized form to the prospective buyer or seller of such business or assets. In the event of a merger, acquisition, or asset sale of TheCoinBros,LLC, we will give you notice if, and before, your Personal Information is transferred in a non-anonymized form or becomes subject to a different privacy policy.

We do not sell customer Personal Information to third parties for the purposes of marketing.

Be aware that bitcoin, ether, and other Digital assets are not necessarily truly anonymous. Generally, anyone can see the balance and transaction history of any public Digital Asset address. We, and any others who can match your public Digital Asset address to other Personal Information about you, may be able to identify you from a blockchain transaction. This is because, in some circumstances, Personal Information published on a blockchain (such as your Digital Asset address and IP address) can be correlated with Personal Information that we and others may have. This may be the case even if we, or they, were not involved in the blockchain transaction. Furthermore, by using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you. As part of our security, anti-fraud and/or identity verification and authentication checks, we may conduct such analysis to collect and process such Personal Information about you. You agree to allow us to perform such practices and understand that we do so.


You have the right to ascertain whether we hold your accurate and current Personal Information, to obtain a copy of your Personal Information that you submitted as permitted by law, and to correct any of your data that is inaccurate. You may also request that we inform you of the type of Personal Information we hold with regard to you, subject to restrictions on our providing copies of certain data pursuant to our obligations under BSA and AML regulations and/or data provided to our legal counsel in defense of a claim against us. You may also request that we restrict or delete your Personal Information, subject to the restrictions on data deletion pursuant to relevant data retention and destruction restrictions under applicable laws and regulations, such as those related to the BSA and AML. Finally, in certain circumstances, you have the right to receive the Personal Information you have provided to us in an electronic format and to transmit that Personal Information to another data controller. For data access, correction, restriction, deletion, or portability requests, please email

When handling a data access, correction, restriction, deletion, or portability requests, we check the identity of the requesting party to ensure that he or she is the person legally entitled to make such request. While we maintain a policy to respond to these requests free of charge, should your request be repetitive or unduly onerous, we reserve the right to charge you a reasonable fee for compliance with your request.


If you have questions or concerns, please feel free to call us at (909) 333-6756 OR email us at

Please note that whenever you send us a message, you will be providing us with Personal Information about yourself, including your email address, your name, if you choose to do so, and any information you choose to include in the text of your message. In some cases, other Personal Information may be required in order for us to be helpful and address your question or concern. Such provided Personal Information will be deemed Personal Information provided under this Privacy Policy and handled pursuant to the provisions hereof.

This Privacy Policy only pertains to our policies and practices with regard to your Personal Information. Websites linked to and/or from our website are not covered by this Privacy Policy.