Contact Us

Any questions or concerns? Call us anytime – day or night – with our 24-hour customer service line. We’re always happy to help.

FAQs

Contact Us

FAQ

How do I buy Bitcoin and/or other cryptocurrencies using your Bitcoin ATM?

It’s easy!

  • Select the cryptocurrency you wish to purchase.
  • Enter your phone number and wait for the code sent directly through SMS/text message.
  • Enter SMS code on the ATM screen.
  • Scan your wallet.
  • Insert cash.
  • Press “done!” (You will get a purchase receipt via SMS or email, whichever you prefer.)
  • Go enjoy your crypto!
Can I send Bitcoin or other cryptocurrencies to someone else’s wallet, other than my own?

No. Always send Bitcoin and other cryptocurrencies to your own wallet. Third party transactions are forbidden, and are a violation of our terms and conditions. This policy protects our customers by ensuring that transactions arrive safely to the purchasing customer’s wallet.

How long does it take to receive my crypto one purchased?

Your cryptocurrencies are sent as an immediate transaction straight to your wallet! In most cases, you will see your transaction on the blockchain within seconds and it will begin confirming in your wallet within minutes! Please call customer support at (909) 333-6756 with any questions.

What are your limits and customer verification requirements?

$20 – $900: SMS verification & Name Entry
$901 – $3,000: ID registration
$3,001 – $8,000: SSN & enhanced verification (call us)
(Limits subject to change)

How do I register for higher transaction limits and/or enhanced verification?

To register for higher limits, simply follow the prompts and select “Register” on our Bitcoin ATM terminal screen. Please have your legal, non-expired state photo ID, as well as a valid phone number, ready.

We will verify your registration information (takes approximately 15 minutes) before approving your requested purchase. We may call you if we have any questions.

For enhanced verification questions, please call compliance department at (407) 883-1674 or customer support at (909) 333-6756.

Are you a reputable company?

Oh yeah! TheCoinBros,LLC is a FINCEN registered Money Service Business (MSB #31000144003661) and complies with all federal and state laws and regulations.

I'm under 18 years of age, can I buy crypto?

No. Go home until you’re an adult with money.